- Blog ·
Power Plays
Often when a person becomes a member of an exclusive group, they join the “in-crowd”. This is where the “us”…
- Blog ·
How to Stay Partner in Email
A common question I get in many of my trainings is: “Amy these skills are great for face2face communication, how do…
- Blog ·
The 5% Club
The 5% Club refers to individuals who are always going to be miserable no matter what, meaning no-one can positively…
- Blog ·
Be the best customer you can be!
I’m constantly amazed how I can still get so easily triggered and feel so incredibly frustrated in a customer service…
- Blog ·
Being on the receiving end of Partner in Action
Most of the time I talk about how important it is for us to stay in Partner mode with others…
- Blog ·
Are you helping others save face?
I’ve heard people say that in the Asian culture saving face is essential. I believe the desire to save face…
- Blog ·
Breaking Negative Reciprocity
What do I mean by reciprocity? One dictionary definition, simply put, is ‘mutual exchange’. Many people refer to reciprocity using everyday…
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