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Helping Others Save Face
I’ve heard people say that in the Asian culture saving face is essential. I believe the desire to save face…
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Breaking Negative Reciprocity
What do I mean by reciprocity? One dictionary definition simply says ‘a mutual exchange’. Many people refer to reciprocity using…
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The Serious Nature of a Smile
I used to think that a smile was just a nice thing to have, a bonus to brighten someone else’s…
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Recovering from Mistakes
“I never make the same mistake twice, I make it five or six times just to be sure!” – Anonymous You…
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Power Plays
Often when a person becomes a member of an exclusive group, they join the “in-crowd”. This is where the “us”…
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How to Stay Partner in Email
A common question I get in many of my trainings is: “Amy these skills are great for face2face communication, how do…
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The 5% Club
The 5% Club refers to individuals who are always going to be miserable no matter what, meaning no-one can positively…
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Be the best customer you can be!
I’m constantly amazed how I can still get so easily triggered and feel so incredibly frustrated in a customer service…
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Being on the receiving end of Partner in Action
Most of the time I talk about how important it is for us to stay in Partner mode with others…
- Blog ·
Are you helping others save face?
I’ve heard people say that in the Asian culture saving face is essential. I believe the desire to save face…
- Blog ·
Breaking Negative Reciprocity
What do I mean by reciprocity? One dictionary definition, simply put, is ‘mutual exchange’. Many people refer to reciprocity using everyday…
- Blog ·
The Serious Side to a Smile!
I used to think that a smile was just a nice thing to have, a bonus to brighten someone else’s…
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