Customized Webinar covering 2 of the following topics
For up to 22 participants. Options include:
Active Listening/Active Interruption
Whether you are interacting online or face2face interrupting another person well can be a challenge and even more delicate in a group setting. This webinar demonstrates the prerequisite steps for effective listening and how to use them to seamlessly interrupt the other.
How to manage a conference call
Conference calls have become standard operating practice for many professionals. They can also be incredibly stressful. This webinar will show you how to successfully manage crosstalk, interruptions and disrupters while assuring you get through the agenda in the time allotted.
How to disagree respectfully
Many of us struggle pushing back with colleagues or senior people, particularly if they seem impatient or aggressive. This can be problematic, especially if part of your job is to share your opinion or expertise. There is tremendous value in having a different perspective or point of view. This webinar will show you how to disagree respectfully and successfully express a different point of view to people at all levels.
How to help others save face
Often when someone else has made a mistake or we have been wrongly accused, it is tempting for us to point it out with self-righteousness. This will likely trigger defensiveness, anger, guilt, or shame in the other, leading to additional conflict. This webinar helps you see the benefit of resisting that option and instead provides more gracious and generous responses, which lead to healing and improving the relationship.
How to handle power-plays
In the first 30 seconds of an interaction there is often an Invisible Power Game™ being played out. If we are not aware of this, we can get sucked into an exchange which may have negative results. In this webinar, you will learn how to recognize the Invisible Power Game™ and what it takes to neutralize it.
How to be heard and not be talked over
For those with less dominant or more humble personalities, or in a subordinate role, it can be particularly challenging to speak up in group settings. This workshop will show you how to be more assertive or commanding when needed. As well as how to state your accomplishments, without appearing rude, dominant, arrogant, or aggressive.
How to handle bullies e.g. aggressive/intimidating people
Dealing with aggressive and intimidating people is one of the most common ways to lose motivation and loyalty while increasing the chances of burnout. This webinar shows you how to neutralize a bully in just a matter of seconds. When done effectively, the result is often one of the following reactions from the bully: an apology, a thank you or an offer for support or assistance.
How to teach others to treat you with respect
Under pressure, many people tend to overcompensate by giving too much respect to another. Unfortunately, this can trigger even nice people to mistreat us. This webinar will show you how to project greater respect for yourself and the other simultaneously. The result is increased respect for both parties.
How to be direct without coming across as aggressive
Many of us don’t always have as much patience as we would like. As a result, we can sometimes sound aggressive when we are simply being direct. This webinar will help you to package your message so that it’s more positively received by others without losing its directness.
How to say “I don’t know” without losing credibility
With the pace at which life moves, it can be difficult or impossible to have all the information all the time. This webinar will show you how to respond in a situation when you should have the information and don’t. The result is you’ll recover smoothly without damaging your reputation.
How to recover from a mistake
Often when we make mistakes we overreact and sabotage our credibility even further. This webinar will show you how to respond effectively when making mistakes. The result being others will either not notice you’ve made a mistake or not be concerned about it.
How to handle being challenged
Many of us react to being challenged by either getting defensive or shutting down, causing problems. This webinar will help you reduce the likelihood of getting challenged to begin with and offer you the skills to respond effectively when a challenge occurs.
How to deliver bad news effectively
Many of us avoid giving bad news because we either do not know how to do it successfully or are worried that we will do it poorly. This webinar will give you the skills to deliver bad news calmly and respectfully. The result: the message is received and communicated with minimal or no damage to the relationship.
How to look and sound competent
Often if we are in a subordinate role or not feeling confident, we communicate this through our body language, voice and words. This webinar will help you to project confidence and competence, regardless of your internal state or positional power.