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Recovering from Mistakes

“I never make the same mistake twice, I make it five or six times just to be sure!” – Anonymous You…

Often when a person becomes a member of an exclusive group, they join the “in-crowd”. This is where the “us”…

I’m constantly amazed how I can still get so easily triggered and feel so incredibly frustrated in a customer service…

I’ve heard people say that in the Asian culture saving face is essential. I believe the desire to save face…

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