Last updated May 2018
For the purposes of data protection this policy refers to the 1998 Data Protection Act up until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.
Carroll Communication Coaching Sàrl is the data controller of the personal information we hold about you.
What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.
What information do we collect?
When you attend a training or coaching session we ask for, and collect, personal information such as your name, address, telephone number, email address.
If you sign up to receive our newsletter or register for a program personally, we will request and store your email address.
How do we use your personal information?
We use this information to make your support experience as easy and enjoyable as possible.
To send you newsletters and information about upcoming training and coaching events that may be of interest to you. You may opt-out of receiving these messages at any time.
Why do we contact you?
We contact you to send you the newsletter and update you about upcoming training and coaching events.
What are your rights?
Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to: , or in writing to:
Data Protection Enquiry
Carroll Communication Sàrl
Rue de l’Union 20
In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We will without delay and within 1 month of your request (subject to extensions in some cases):
confirm what personal data we hold about you
provide a copy of the data in commonly used electronic format if the request is made electronically
provide any supporting explanatory materials.
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.
Rights of Rectification and Erasure (the right to be forgotten) - You may ask us to correct or remove information you think is inaccurate or no longer necessary.
You can sign up to receive communications through our online sign up form on our web site.
Communications may be sent electronically via email.
How to unsubscribe from communications
All CCC customers have the choice to opt out of receiving communications from us.
If you do not wish to continue to receive communications from us, click on the ‘Unsubscribe’ link in any email communications.
The bit we cannot control…
Third party sites: Our site may contain links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn't tracked. Tracking is used for a wide variety of reasons ranging from social or advertising networks measuring effectiveness or third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis. At present there is not an industry-wide uniform standard that has been agreed and adopted to determine how DNT requests should be managed. Therefore we may not respond to a DNT request.
SSL and encryption
We use the latest secure server technology to ensure your information is protected to the highest standards. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.