Archives: Courses

Active Listening/Active Interruption

How to manage a conference call

How to disagree respectfully

How to help others save face

How to handle power-plays

How to be heard and not be talked over

How to handle bullies e.g. aggressive/intimidating people

How to teach others to treat you with respect

How to be direct without coming across as aggressive

How to say “I don’t know” without losing credibility

How to recover from a mistake

How to handle being challenged