Let’s face it, we all mess up from time to time.
We all know the expression ‘the customer is king’, so if the person providing the service makes a mistake and we respond by going Predator or ‘P****d-Off Prey’, although it may feel justified at that particular moment, we still pay a price. That price could be that the service provider (waiter, airline attendant, postal worker etc) might be a little less enthusiastic when serving you – have you ever waited 45 minutes for an appetiser when you’re starving?
Even worse, they may actually sabotage you : “Sorry sir, you’ve missed the boarding time, you’ll have to take another flight” (and you can almost detect a sarcastic smile on their face).
Another less obvious and more important price we pay, is when we give in and go Predator or ‘P****d-off Prey’. This unleashes automatic, less effective reactions, which only reinforce the risk of reacting that way again in the future. You may have heard the expression ‘which dog do you feed, the brown dog or the grey dog? You feed the one you want to grow’. So if your desire is to become more Partner-like in all areas of your life and all your relationships, then being the best customer you can be is a positive practise that will begin to rewire your brain and get you more of what you want! For this practise makes perfect.
Watch this snippet about a recent visit where I went Predator in my local cheese shop and the surprising outcome that resulted.