Improving our capacity to communicate also means putting our ego to the side so that we can receive messages, even when the packaging is not so pretty!  This book expanded my ability to accept difficult messages.

In the past, I’ve made a request to people close to me, “if you want to tell me something difficult to hear, please package the message respectfully.” Since reading this book, when I hear something I perceive to be hostile or accusing, my job is to work on not taking it personally, because getting the message is more important than the packaging!