Blog · March 29, 2021· Power Plays Often when a person becomes a member of an exclusive group, they join the “in-crowd”. This is where the “us”…
Blog · February 26, 2021· How to Stay Partner in Email A common question I get in many of my trainings is: “Amy these skills are great for face2face communication, how do…
Blog · January 27, 2021· The 5% Club The 5% Club refers to individuals who are always going to be miserable no matter what, meaning no-one can positively…
Blog · December 15, 2020· Be the best customer you can be! I’m constantly amazed how I can still get so easily triggered and feel so incredibly frustrated in a customer service…
Blog · September 21, 2020· Being on the receiving end of Partner in Action Most of the time I talk about how important it is for us to stay in Partner mode with others…
Blog · July 10, 2020· Are you helping others save face? I’ve heard people say that in the Asian culture saving face is essential. I believe the desire to save face…
Blog · May 11, 2020· Breaking Negative Reciprocity What do I mean by reciprocity? One dictionary definition, simply put, is ‘mutual exchange’. Many people refer to reciprocity using everyday…
Blog · March 11, 2020· The Serious Side to a Smile! I used to think that a smile was just a nice thing to have, a bonus to brighten someone else’s…
Blog · January 11, 2020· Recovering From Mistakes I never make the same mistake twice, I make it five or six times just to be sure! Anonymous You…
Blog · November 11, 2019· When You Get Caught Up in Power Plays! This is the next instalment in our series of great tips and tricks to help integrate the Partner Mindset and…
Blog · September 11, 2019· How to Stay Partner in Email In the coming months we will introduce you to a series of great tips and tricks to help integrate the…
Blog · July 3, 2019· The 5% Club Do you know someone who seems to be negative all of the time? A person who always considers the glass…